Return and exchange of goods of proper quality
The return or exchange of air suspension parts is carried out within 14 calendar days from the date of purchase from availability or 7 calendar days from issue when purchased on request. The product must preserve the presentation and integrity of the packaging; have no traces of installation, mechanical damage, etc.
Technically complex mechanisms, electromechanical products, special fluids and oils are not subject to exchange and return. The customer can exchange a proper quality product for an analogous product if it does not fit according to various parameters (shape, style, size, etc.). The term is 14 days, not counting the day of purchase.
Exchange and refund are possible if the product has not been used, customer appeal of the products, appearance and packaging have been preserved. Also, the buyer must attach a cash/ commodity receipt or other document confirming the payment. If the seller does not have an analogous product at the time of applying for an exchange, the customer has the right to demand termination of the purchase and sale agreement. In this case, the funds will be returned to him within three days.
By agreement of the parties, an exchange can be made upon receipt of an analogous product, about which the seller immediately notifies the buyer. Attention! Technically complex products with established warranty periods are not subject to exchange and return.
"The remote method of selling goods" defines such moments:
The customer is familiarized with the purchased goods through catalogs, photographs and other methods. Prior to the finalization of the contract of sale, the seller informs the buyer about the features of the product, price including the tax, terms of purchase, service life, etc. The return of goods of proper quality is carried out only if the appearance, packaging, properties are preserved and there is a document confirming the fact of payment.
If the buyer refuses the product, the seller reimburses the amount paid minus the cost of shipping of the returned product. The deadline is 10 days from the date of submission of the corresponding request.
Attention! The consumer cannot refuse the product of proper quality, which has individual features and is intended for use by this particular buyer. In accordance with Article 13 of the law of Georgia "on the protection of consumer rights", Except for cases determined by Article 14 of this Law, a consumer shall have the right to withdraw from a distance contract and/or an off-premises contract within 14 calendar days without giving any reason.
This period shall start:
a) from signing the contract, in the case of service contracts;
b) from acquiring physical possession of goods by a consumer or a third party designated by the consumer (except for a carrier), in the case of sales contracts;
c) from acquiring physical possession of the last part of goods by a consumer or a third party designated by the consumer (except for a carrier), where an order for delivery in parts is made by the consumer;
d) from acquiring physical possession of the first part of goods by a consumer or a third party designated by the consumer (except for a carrier), in the case of a contract for the regular delivery of goods (with a specified periodicity).
If a production defect is detected, the buyer returns the goods based on the conclusion of a licensed service station. We reserve the right to conduct our own product quality examination. The client brings us the goods in full configuration for subsequent inspection at the technical center.
After the examination, a conclusion is made on the nature of the defect. This may be a consequence of a production defect or improper operation. In the first case, warranty repairs are carried out, and if they are impossible, replacement of the defective part with a product of proper quality or a refund. The deadline is 10 days from the date of the buyer's claims.